A serious problem with the attitude of the support staff at Home-Connect

I have been trying since Saturday to resolve a slow connection speed.

Where to begin...

There is a serious problem with the training and attitude of the support staff, when phoning (010) ********** , the result is as follows; there is no reassurance that clients problems will be attended to, this only aggravates the situation causing the client to become impatient with incompetence or the inability to resolve simple requests, resulting the whole thing escalating to a unpleasant and unnecessary telephone conversation for everyone.

I also have numerous time the phone just picked up and dropped again including times where I was just disconnected.

Also waiting for Mno and Thabiso for a second day to return my call...

These are senior employees at Home-Connect, showing the dire situation and this is not good at the best of times, all this resulting a Hello Peter request for an intervention that hopefully will result in a service improvement.