A perfect example of how to rectify a company's reputation after a month of poor service! Thank You!

This review was initially meant to be a negative one, but quickly turned positive yesterday.

I have been struggling with sporadic dropped connections for the past 2 months. I spoke to several call center agents who simply could not help. some told me to restart my modem, others to buy a new fibre cable lead (which I did), to no help.

2 tickets were logged with Vumatel and closed with no action. I was very close to cancelling my subscription after 5 good years with Home-Connect.

In comes George from Home-Connect Technical support. he diagnosed together with me that the Home-Connect Tenda router was faulty. this diagnosis was confirmed at 11 a.m. yesterday (4 August). at 2 P.M. on the very same day, I got a knock on my door with a brand new Tenda Modem (pre-configured).

My line has not dropped once since then. I would like to thank George (apologies I did not catch the surname) for rescuing me from my internet nightmare, and keeping me on as a loyal Home-Connect customer.

A perfect example of how to rectify a company's reputation after a month of poor service! Thank You!