A completely miserable experience dealing with Home Connect.

It took umpteen phone calls, logging of tickets, being bounced around between departments and admin staff just to transfer a fire line and activate a VOIP contract. After 3 days of asking for a manager to speak to me because I was exceptionally irate, I finally got hold of a manager who then had to get somebody else to call and help me out. I transferred to Home Connect from another ISP and I am so sorry I did so. In this economic climate, companies should be going the extra mile for their customers, this one thinks its ok to treat customers like commodities that fall from the sky.