A company ran by pre-school children - take your business elsewhere...

I logged a cancellation for 31 January 2024 at the end of November, right after the December invoice ran. I was told there was a R2700 cancellation fee, which I then called to arrange to pay with the January 2024 invoice as the amount was a surprise and was not budgeted for and I called in three times to make sure all was well and I was given the assurance that all was well.

Today, 12 December I got cut off and not because I missed my monthly subscription but because they want the cancellation free (60 days before the cancellation) even after arranging to settle the surprise amount with the very last invoice.

The sad thing is your have adults on the other end - people's parents and it's like you're dealing with little children. I have had issues with Home-Connect ever since and I have used the company twice (2 years and not just over 11 months) and things like this always happen. It's as if the company is run by pre-school children.

If I were you, I would take my money elsewhere... Home-Connect doesn't deserve your money.