***********

I notified Home Connect two weeks prior to my move that I would require a transfer/installation at my new address. Despite this, I have now been in my new home for over a week with no WiFi connection.

I was instructed to submit a new application under Vuma, which I did, and waited for feedback. Only thereafter was I informed that Vuma does not service my area and that I would need to reapply under Openserve.

This raises a serious concern — why was this not identified and communicated upfront before I was asked to complete unnecessary admin and lose valuable time?

Since then, I have been following up daily with little to no progress. Calls go unanswered, and when I do get through, no one takes ownership or provides feedback. I have received no callbacks despite multiple requests.

This level of service is unacceptable. The lack of communication, accountability, and basic coordination has resulted in significant inconvenience.

I require immediate escalation of this matter and a clear timeline for resolution.