NM
Nthabiseng M
1 reviews | Active since Mar 2022
28 Jan 2025, 13:58
910597 Innocentia gave me great service,kind and payient, walked me through the steps to get my query sorted out
910597 Innocentia gave me great service,kind and payient, walked me through the steps to get my query sorted out. I believe she is an honest and great customer service agent and will keep her word with the follow up updates to restore my connection. I appreciate her assistance... She understood exactly what I need, struggled for months to log into the portal and she assisted promptly
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Replies (1)Home-Connect's replyOfficial
28 Jan 2025, 14:01Dear Nthabiseng, Thank you for reaching out to us and sharing your positive experience with our customer service agent, Innocentia. We are delighted to hear that she provided you with great service, kindness, and patience while assisting you with your query. It is wonderful to know that she was able to walk you through the steps to resolve your issue and that you believe in her honesty and dedication to providing follow-up updates to restore your connection. We appreciate your feedback and are pleased that Innocentia understood your needs and promptly assisted you, even after months of struggling to log into the portal. Your kind words will be shared with Innocentia to recognize her excellent customer service. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.
Home-Connect's reply28 Jan 2025, 14:01
Official
Dear Nthabiseng, Thank you for reaching out to us and sharing your positive experience with our customer service agent, Innocentia. We are delighted to hear that she provided you with great service, kindness, and patience while assisting you with your query. It is wonderful to know that she was able to walk you through the steps to resolve your issue and that you believe in her honesty and dedication to providing follow-up updates to restore your connection. We appreciate your feedback and are pleased that Innocentia understood your needs and promptly assisted you, even after months of struggling to log into the portal. Your kind words will be shared with Innocentia to recognize her excellent customer service. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.
