90’s internet experience at 2022 pricing. Pathetic service all round

I have been trying my best to keep patient with Home-connect.

I am paying for the 50/50 line. I am getting 0,5mbs upload and 0.34mbs download. I feel I am getting internet from the 90’s but I’m paying 2022 pricing.

I have been experiencing horrible internet connectivity since the beginning of November. I have called, I have emailed multiple different agents, including the general home-connect support.

They indicated that it has been escalated to senior technicians, however that is a blatant lie as no one from home connect is able to give me an update or follow up with my internet issues. I have to run around asking and literally begging for any sort of update.

Still to date, no communication as to what is happening with my internet connectivity or solutions.

Home-connect please get back to me with an update.