LM
Leandré Mervis
1 reviews | Active since Nov 2024
07 Nov 2024, 18:48
842868 - Lethabo, go...
842868 - Lethabo, good service.
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Replies (2)
Home-Connect's replyOfficial
07 Nov 2024, 18:48Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team
Home-Connect's reply07 Nov 2024, 18:48
Official
Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team
LM
Leandré Mervis's updateReviewer Update
11 Nov 2024, 22:47Disappointed with Delayed ServiceI initially gave HomeConnect a 5-star rating, but after waiting three days since logging my initial ticket, I feel compelled to revise my review. After getting of the call with the consultant last week, I was told that the new router would be delivered within two days, but that didn’t happen. I followed up with another ticket yesterday, 10 October, and only then, was I informed that the request for the router had just been submitted to the relevant department. This lack of timely communication and follow-through has certainly caused my rating to drop from 5 stars to 2.5.
LM
Leandré Mervis's update11 Nov 2024, 22:47
Reviewer Update
Disappointed with Delayed ServiceI initially gave HomeConnect a 5-star rating, but after waiting three days since logging my initial ticket, I feel compelled to revise my review. After getting of the call with the consultant last week, I was told that the new router would be delivered within two days, but that didn’t happen. I followed up with another ticket yesterday, 10 October, and only then, was I informed that the request for the router had just been submitted to the relevant department. This lack of timely communication and follow-through has certainly caused my rating to drop from 5 stars to 2.5.