6 weeks 👉🏼 NO FIBER

6 weeks 👉🏼 STILL AWAITING FIBER

Home-Connect is a poorly managed company who does not know the first thing about client service or communication. First signed contract on the 17th of Feb 2022. It has been six weeks of phone calls (at customers expense) leaving me no closer to solving the problem. Endless keeping the line or waiting for call backs. Not receiving feedback or being able to speak to ONE manager leaves me thinking how pathetic it really is.

In an evolving age of tech, internet and fiber - you leave MUCH to be desired. There and many competitive providers and in my last phone call I mentioned that I no longer need their service because we are clearly not getting anywhere. I want to cancel to join a provider who will actually provide. I then received an email to say that I would be held responsible for costs?!?!? WHAT COSTS?!?!? How long do Homeconnect expect me to wait for connection, and in the mean time be without internet? This is unacceptable! Appalling!!