6 days + to activate a fiber ready address

I'm an existing client at Home-Connect and have changed address within the same complex. Both my old and new address is fiber ready and only needs to be activated. From the 1st of Dec 2021, this has still not happened. I've phoned them numerous times since the 1st and all they do is escalate the problem. I even phoned during November, sent photos of the installation, etc. to make sure everything is in place and yet the line can't be activated.