MM
Michael M
1 reviews | Active since Oct 2019
21 Jul 2020, 09:05
48 hours without internet connection
If you stay in midrand carlswald area, stay far away from this service provider. They are are like eskom. They cut you off at least twice a week. Blame it on a celerity line in Kempton Park. Weekends they never answer phone calls orrespind to emails at all. You will experience no internet service for 48 hours & no explanation or communication is given. If you are a business in this area I suggest you really thing twice.
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Home-Connect's replyOfficial
21 Jul 2020, 09:46Good Day Michael we will investigate this and be in contact with you shortly.
Home-Connect's reply21 Jul 2020, 09:46
Official
Good Day Michael we will investigate this and be in contact with you shortly.
Home-Connect's replyOfficial
21 Jul 2020, 13:29Good Day Michael,
We investigated the matter and we have the following feedback:
in light of the 3 incidents that had happened last week affecting our 4 Midrand sites, I would like to give you the below causes/reasons for the outages we had. · - The first incident happened on Sunday 12 July 2020 – There was a fiber bend in a Manhole within the vicinity of BCX, (Fault took longer than expected to locate, got located when the second team was dispatched to test from BCX, also took longer for DFA to gain access to BCX data center). The suspected cause of the bend (Technicians working on other faults) · - The second incident happened on Thursday 16 July 2020 – There was a fiber break in a manhole within the Vicinity of BCX data Centre, caused by WildFire The above 2 incidents were escalated to the DFA NOC executive, and they will be working on relieving issue in the Manhole as most incidents happen within the same manhole · - The third incident happened on Saturday 18 July 2020 - Was caused by Rodent Damage in the DFA patch panel at The Heights Estate. – We have organized the pest control specialist to assist with controlling the rodents in the server room Please note that this has been addressed with the provider.
We investigated the matter and we have the following feedback:
in light of the 3 incidents that had happened last week affecting our 4 Midrand sites, I would like to give you the below causes/reasons for the outages we had. · - The first incident happened on Sunday 12 July 2020 – There was a fiber bend in a Manhole within the vicinity of BCX, (Fault took longer than expected to locate, got located when the second team was dispatched to test from BCX, also took longer for DFA to gain access to BCX data center). The suspected cause of the bend (Technicians working on other faults) · - The second incident happened on Thursday 16 July 2020 – There was a fiber break in a manhole within the Vicinity of BCX data Centre, caused by WildFire The above 2 incidents were escalated to the DFA NOC executive, and they will be working on relieving issue in the Manhole as most incidents happen within the same manhole · - The third incident happened on Saturday 18 July 2020 - Was caused by Rodent Damage in the DFA patch panel at The Heights Estate. – We have organized the pest control specialist to assist with controlling the rodents in the server room Please note that this has been addressed with the provider.
Home-Connect's reply21 Jul 2020, 13:29
Official
Good Day Michael,
We investigated the matter and we have the following feedback:
in light of the 3 incidents that had happened last week affecting our 4 Midrand sites, I would like to give you the below causes/reasons for the outages we had. · - The first incident happened on Sunday 12 July 2020 – There was a fiber bend in a Manhole within the vicinity of BCX, (Fault took longer than expected to locate, got located when the second team was dispatched to test from BCX, also took longer for DFA to gain access to BCX data center). The suspected cause of the bend (Technicians working on other faults) · - The second incident happened on Thursday 16 July 2020 – There was a fiber break in a manhole within the Vicinity of BCX data Centre, caused by WildFire The above 2 incidents were escalated to the DFA NOC executive, and they will be working on relieving issue in the Manhole as most incidents happen within the same manhole · - The third incident happened on Saturday 18 July 2020 - Was caused by Rodent Damage in the DFA patch panel at The Heights Estate. – We have organized the pest control specialist to assist with controlling the rodents in the server room Please note that this has been addressed with the provider.
We investigated the matter and we have the following feedback:
in light of the 3 incidents that had happened last week affecting our 4 Midrand sites, I would like to give you the below causes/reasons for the outages we had. · - The first incident happened on Sunday 12 July 2020 – There was a fiber bend in a Manhole within the vicinity of BCX, (Fault took longer than expected to locate, got located when the second team was dispatched to test from BCX, also took longer for DFA to gain access to BCX data center). The suspected cause of the bend (Technicians working on other faults) · - The second incident happened on Thursday 16 July 2020 – There was a fiber break in a manhole within the Vicinity of BCX data Centre, caused by WildFire The above 2 incidents were escalated to the DFA NOC executive, and they will be working on relieving issue in the Manhole as most incidents happen within the same manhole · - The third incident happened on Saturday 18 July 2020 - Was caused by Rodent Damage in the DFA patch panel at The Heights Estate. – We have organized the pest control specialist to assist with controlling the rodents in the server room Please note that this has been addressed with the provider.