4 Days Without Internet

Today is day 4 without internet. I have contacted Home-Connect multiple times, however, it does not seem that my issue is serious enough to be dealt with and fixed. From them blaming an outage in the area, which only started on Monday. However, my connection has been down since Sunday. From them saying the entire complex is down, however my neighbors internet is working just fine and so is everyone else in the complex. Every time I ask for an update all I get is "we are working on getting the service restored" or no response at all. I am so tired of calling them cause each time you are directed to a new person they want you to rest your Tenda box and if that doesn't work then do a factory reset... Even after telling them multiple times I have done this like 20 time before and its not working. The service is pathetic, I have wasted so much of my time on Home-Connect in the last 4 days. Your customer service needs to be seriously jacked up! If my issue is not resolved today, I will find another service provider.