3 weeks of no service

Item: Home-Connect
Rating: 1
Author: Bongani B

It has been 3 weeks and they have not attend to my issue. the installer installed the NTU in the wrong place and **** that it was not possible to install it in the lounge . Now Home connect wants to charge me it the move it(all of a sudden it is possible to install it in the right place) They made a promise to move it, it is 3 weeks later no communication at all. REF NUMBER S***

Helpful (0)

Replies (3)

Home-Connect's replyOfficial

07 Feb 2022, 08:11

Good day Bongani

We would like to apologise for the experience you have had with us. One of our agents will be in contact with you shortly to assist.

Kind Regards
Home-connect

Home-Connect's reply07 Feb 2022, 08:11

Official

Good day Bongani

We would like to apologise for the experience you have had with us. One of our agents will be in contact with you shortly to assist.

Kind Regards
Home-connect

Bongani B's updateReviewer Update

08 Feb 2022, 14:18

I would like to terminate all my services NOW.....I dont want anything to do with home connect. For 3 hours i have not been able to contact you . I have 3 properties with your service. Your billing is not wrong......I dont want to any waiting period

Bongani B's update08 Feb 2022, 14:18

Reviewer Update

Home-Connect's replyOfficial

15 Feb 2022, 09:54

Good day Bongani .

An agent will be in contact with you to assist further .

Kind regards,
Home-connect.

Home-Connect's reply15 Feb 2022, 09:54

Official

Good day Bongani .

An agent will be in contact with you to assist further .

Kind regards,
Home-connect.