3 weeks and no internet access however debit order gets deducted...

Signed up almost 3 weeks ago... Received a faulty Router, Support is unable to connect my Asus AC 88U Router i used to use with Telkom, and i still havent been able to access the Internet after being on the phone for hours and hours troubleshooting with the support team over the past 2 weeks. NO INTERNET USAGE... still waiting for the replacement router to be delivered and then a debit order of R 721 goes off my account... How i regret leaving Telkom after 10 years!