3 Days Offline With no assistance!

Im now sitting on day 3 with no internet connection. I am the one that needs to keep following up with Home-connect! I was given the number to the Open Serve support and the lady tells me the ticket was closed?? How, when I'm still sitting with no connection?? I'm not sure what is going on at Home-Connect but the service is deteriorating. Can someone please sort out this issue, I cant be paying for a service I am not using!