2ND FORMAL COMPLAINT

WORST PROVIDER!!!!! 2ND FORMAL COMPLAINT

SHORT STORY WITH SOME OF THE IMPORTANT DETAILS

I did a moving migration, meaning contact should have stayed the same (same debit order same everything only a different address) this is what was said to me!

after a month of struggling and fighting and Home Connect giving me the run around by firstly telling my provider Vumatel is available at my new address, to my Suprise after another week they advised me that it is indeed not available and had to change my package - R300.00 more per month , Home Connect kept asking me to provide photos etc. which was sent multiple times eventually couple of weeks later i got an email to say my account should be active, which it was not, one of my friends eventually came out and assisted me and I got my fibre activated at the new address. - in this regard I want to thank Ciara Cox for her assistance as she was the only one who took this matter upon herself and tried to assist me as far as she could, she is the only one who took accountability and responsibility where as the other consultants decided to transfer me all around as they were not in the mood to deal with an issue matter

over the easter weekend i get an email just before 20:00 noting that there is an amount outstanding that is why they cut off my fibre, i phoned this morning and confirmed with the consultant Shamila that the accounts team did not debit me , once again Home-Connects stuff up, not mine, note - for the past year and a half there has not been 1 payment that's been missed which the consultant also confirmed!!!! yes, I may have cursed a couple of times though I did apologies and explained my frustration. this is after being messed around yet again.

i was told that i need to deposit in into Home Connects account and could take 24 -72 Hours before they reactive my account because of their mess up !!! they are not able to debit me, this is now my responsibility.!!.

I NOW PAID - IMMEDIATE PAYMENT, UNSURE OF WHEN THIS WILL NOW BE SORTED!!!

PIEJ012

is this honestly how business gets done???? we live in a world where everything we do is internet based and all you have done is causing inconvenience!!!!

some Ticket Numbers and requested call backs:

7 March 2AHR0JA 2AI0A8U

8 MARCH 2AL9FHC

14MARCH 2B2N9TH 2B2GI9K 2B275PP 2B2GTLT

29 MARCH 2C3Q367

30 MARCH 2C7HA93

31 MARCH 2C9C8H

14 APRIL 2CC80CL

S*** S*** S***

I EXPECT A TEAM LEADER OR MANAGER TO BE IN CONTACT WITH ME