29 days without internet

Hi, I have been fighting with Home-connect for 29 days to install internet into the house which I moved in but still no internet? This request was lodged on Oct 11th but still nothing ? Imagine 29 days without internet and they still force us to stay with them in legal terms which is unfair ? I never saw a service like this before. When I ask Home connect theybkeep on telling Openserve is the infracompany for the cables and they are delaying it. But they responded back on twitter and mentioned Home connect should give them a task but they never gave a task number ? Please be careful with service providers like these companies who don't care about customers. Regards Sri