YM
Yaaseen M

1 reviews | Active since Jan 2022

08 May 2024, 12:09

2 years - so so many issues

Over 10 issues with this company in just 2 years.

List of issues- - I was debited before they even installed my Fibre. - Terrible support - Call me backs from support never happens - if you forget your password on one of their apps, you will never be able to reset it, none of the links work - whatsapp support has completely stopped. Meaning if you can't login to the app, you will not get assisted. - they drag out the calls in hopes that your airtime will cut before they can assist. - Emails are responded to with vague messages, you'll never know what they are actually doing to help you. - will threaten to stop your fibre connection even if you pay on the exact date they require (debit order) - Poor administration and record keeping - mismanagement of clients data

0
Replies (1)
Home-Connect
Home-Connect's reply08 May 2024, 12:11
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.