2 weeks with out service, lack of honesty and non delivery on promises

My house hold is going onto 2 weeks with out internet connection and no real answer or fix. After calling them Friday 10th May with this problem, they asked me to switch off and on the the fibre box and router, this worked for 10min and I had to phone them again, this I repeated 3 times back and forth and we spent the whole weekend with out internet. The Monday I called again and they said Vuma is busy with the problem and it will be fixed soon. Today I got a call at work asking if the problem is fixed, I said they must call 5.30 when I am at home, the gentleman said he will contact me. Nothing is fixed nor did anybody call we pay over R1000 per month on this connection with almost half the month not having the service. I would not recommend Home connect as they don't follow through on their service if their is a problem. Wr are now looking at other service providers, and we will move all 5 accounts away from them.