2 staff turned massive frustration into joy

We all know life without fiber at home is a dangerous thing. Ours was cut mid-month due to some percu****ities between 2 companies. After lots of back n forth with low-level customer service agents, i spoke to supervisor, Bonke. This man understood the issue, kept all parties informed of progress, made plans to bypass outdated process and got my line to a point where i could apply to Operations where Boipelo swiftly took over from him to get my application and activation resolved in a day. These 2 are the stars. Thanks guys for your effort and the resul. happy client right now.