2 months later and no installation

Absolutely appalled with the customer service. I app**** at the end of Nov 2020 for a fibre installation in a live area. I was told this would take 2 to 4 weeks. it's been 8... No correspondence from the teams though when I asked to cancel, a lady called e 24 hours later. She offered to look into the hold up.. It's been 48hours since then. I would rather go to an ISP that wants my business especially since most of us are working remotely these days.