1 month later and no fiber installed

For an ISP that is highly rated and came highly recommended, I'm really not happy with the service that I've been receiving. There was excellent service from Mirad Maharaj who assisted with my application (which was done on the 28th Feb) and answered any questions that I had. Then came the waiting game, with my premise creation pending for over 2 weeks. After calling the support center to query what was going on I got a call from a Vumatel agent advising that he's been waiting for feedback for 2 weeks from the Home-Connect ops team to advise on questions he'd asked. I again called the support center on two more occasions and I was advised that they would find out and call me back, with no feedback received after that. I gave it one las try and received great service from Maxine Makwonie. She advised that she would find out what was going on and that she would call me back. She did just that and also assisted in moving things forward. If a separate review could be written for the service she gave, it would've been done and is the reason why this review is given 3 stars and not 1. It's now a full month and I still do not have a fiber line installed, for something I was told would take 2 weeks max. It makes me wonder what the after sales service would be like.