Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hollard Insurance delivers a sharply divided experience. Named consultants and adjusters earn consistent praise for empathy and ownership, lifting Agent Quality & Customer Care (4.4). Repair & Service Provider Quality (3.2) sits mid range, while Claims Handling & Resolution (2.7), Communication & Responsiveness (2.6) and Pricing, Premiums & Transparency (2.1) show recurring frustration with rejections, silence on follow ups and unexpected excesses.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name individuals such as Carline Fell, Clare, Virginia Rasodi, Nadene Buys and the Equipage team, describing empathy, patience and clear explanations. A recurring theme is that named staff turn stressful losses into manageable, well supported experiences.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 11m
TrustIndex
7.6
Ranking
#22
in Home Insurance
Reply Time
52m
NPS Score
14
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 11m
Oct '25 - Sep '26
Frequently Asked Questions About Hollard Insurance
What do customers say about Hollard Insurance?
Based on recent customer reviews, Hollard Insurance delivers a sharply divided experience. Named consultants and adjusters earn consistent praise for empathy and ownership, lifting Agent Quality & Customer Care (4.4). Repair & Service Provider Quality (3.2) sits mid range, while Claims Handling & Resolution (2.7), Communication & Responsiveness (2.6) and Pricing, Premiums & Transparency (2.1) show recurring frustration with rejections, silence on follow ups and unexpected excesses.
What is Hollard Insurance's biggest strength?
Hollard Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently name individuals such as Carline Fell, Clare, Virginia Rasodi, Nadene Buys and the Equipage team, describing empathy, patience and clear explanations. A recurring theme is that named staff turn stressful losses into manageable, well supported experiences.
What are the most common complaints about Hollard Insurance?
The most common complaint about Hollard Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers repeatedly describe unanswered emails, dropped calls and being passed between multiple representatives with nobody owning the claim. Positive counterexamples exist where complaints staff take ownership, but most negative reviews centre on chasing feedback themselves.
How does Hollard Insurance compare to other Car Insurance companies?
Hollard Insurance scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.6); their weakest is Communication (2.5). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Hollard Insurance trustworthy?
Hollard Insurance has a TrustIndex of 7.6 out of 10 on Hellopeter, based on 233 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 11 min. Hellopeter has tracked Hollard Insurance across 3,523 total reviews. How is the TrustIndex calculated? →
Recent reviews (233)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2022
HOLLARD insurance which we have been affiliated with for many years has always been extremely eff...
HOLLARD insurance which we have been affiliated with for many years has always been extremely efficient in our dealings with them. We would always support them as it gives us peace of mind to have such great care.
1 reviews | Active since Jun 2022
HOLLARD insurance which we have been affiliated with for many years has always been extremely eff...
HOLLARD insurance which we have been affiliated with for many years has always been extremely efficient in our dealings with them. We would always support them as it gives us peace of mind to have such great care.
1 reviews | Active since May 2025
Compay took my money every month and give you bad service
I started 7 years ago to pay insurance to Dearham management service's that become part of Hollard as the holding company . I had 4 claims that i claimed from Dearham and they send people out to come and do as*****t that wrote a little note the people they send out to checked on the products or appliance that you claimed. I claim 4 times and they did not replace or get any body to fixed the appliance . I have never herd that a fridge wont get relaced because of ware and tare i am rely disanointed in this Dearham insurance my money was good to be deducted from my account for so many years . That is the very bad service and people must watch out for these companies.
1 reviews | Active since May 2025
Compay took my money every month and give you bad service
I started 7 years ago to pay insurance to Dearham management service's that become part of Hollard as the holding company . I had 4 claims that i claimed from Dearham and they send people out to come and do as*****t that wrote a little note the people they send out to checked on the products or appliance that you claimed. I claim 4 times and they did not replace or get any body to fixed the appliance . I have never herd that a fridge wont get relaced because of ware and tare i am rely disanointed in this Dearham insurance my money was good to be deducted from my account for so many years . That is the very bad service and people must watch out for these companies.
1 reviews | Active since Dec 2019
HOLLARD INSURANCE turned a straightforward storm-damage cosmetic claim into a major financial and vehicle-value problem!!
Hollard turned a straightforward storm-damage claim into a major financial and vehicle-value problem!! I am extremely disappointed with the way Hollard has handled my claim following storm damage to my brand-new 2025 Kia Seltos,which was still under the manufacturer's warranty. Instead of sending my vehicle to a Kia-approved repairer, Hollard appointed a NON-Kia-approved panelbeater. I FOUND THIS OUT AFTER COMPLAINING ON THE BAD WORKMANSHIP! My brand-new vehicle was there for approximately 30 days and was returned with poor workmanship, including an incorrectly aligned bonnet, skew bumper and incorrectly aligned headlight. THIS IMMEDIATELY CANCELLED MY WARRANTY as per Kia South Africa rules and Hollards own set out out conditions!! I was then forced to take the vehicle to a Kia-approved panelbeater, who identified substantial additional work required to rectify the previous repairs and bring the vehicle back to the required Kia standard. The latest repair estimate is R102,433.25, vs initial of +- R26 000 which included a headlight! What concerns me most is that this is no longer simply about repairing the original storm damage. The Kia-approved repair now involves stripping and repainting the front of the vehicle, including the left front fender, which was not damaged in the original incident. These repairs will be recorded as part of the vehicle's repair history and may affect its future trade-in/resale value. I purchased this vehicle brand new off the showroom floor, with no previous accident or repair history, and I never expected it to acquire an extensive repair history as a result of how my insurance claim was handled. I am now in the position of seriously considering getting rid of a vehicle that I purchased brand new because I have lost confidence in its repair history and future value. My complaint is not that storm damage occurred. My complaint is about how Hollard managed the claim...sending my car to a non approved dealer ME informing them after damaged repair that their chosen was NOT kia approved and no ownership of their mistake. I have received no apology, call or *** explaining how and why this happened! If there was no damage after i would have drivrn a car with NO WARRANTY as they did not care who thry used for cosmetic damage to my new car!! I expected my insurer to ensure that my brand-new vehicle was repaired correctly, particularly while it was still under manufacturer warranty. Instead, I have had to deal with a second repairer, substantial additional repairs, concerns regarding the manufacturer's requirements, potential impact on trade-in value and considerable stress and inconvenience. This experience has left me questioning what exactly I am paying my insurance premiums for if I am ultimately left dealing with the financial consequences of an inappropriate repair process and poor workmanship. Hollard NEEDS to take responsibility for the consequences of their non adhearance to their own requirements, now the full repair process, not simply the original storm damage. I expect Hollard to address the impact this has had on my vehicle's warranty position, manufacturer repair history and potential trade-in/resale value, and provide a fair resolution for the financial prejudice and inconvenience I have suffered.
1 reviews | Active since Dec 2019
HOLLARD INSURANCE turned a straightforward storm-damage cosmetic claim into a major financial and vehicle-value problem!!
Hollard turned a straightforward storm-damage claim into a major financial and vehicle-value problem!! I am extremely disappointed with the way Hollard has handled my claim following storm damage to my brand-new 2025 Kia Seltos,which was still under the manufacturer's warranty. Instead of sending my vehicle to a Kia-approved repairer, Hollard appointed a NON-Kia-approved panelbeater. I FOUND THIS OUT AFTER COMPLAINING ON THE BAD WORKMANSHIP! My brand-new vehicle was there for approximately 30 days and was returned with poor workmanship, including an incorrectly aligned bonnet, skew bumper and incorrectly aligned headlight. THIS IMMEDIATELY CANCELLED MY WARRANTY as per Kia South Africa rules and Hollards own set out out conditions!! I was then forced to take the vehicle to a Kia-approved panelbeater, who identified substantial additional work required to rectify the previous repairs and bring the vehicle back to the required Kia standard. The latest repair estimate is R102,433.25, vs initial of +- R26 000 which included a headlight! What concerns me most is that this is no longer simply about repairing the original storm damage. The Kia-approved repair now involves stripping and repainting the front of the vehicle, including the left front fender, which was not damaged in the original incident. These repairs will be recorded as part of the vehicle's repair history and may affect its future trade-in/resale value. I purchased this vehicle brand new off the showroom floor, with no previous accident or repair history, and I never expected it to acquire an extensive repair history as a result of how my insurance claim was handled. I am now in the position of seriously considering getting rid of a vehicle that I purchased brand new because I have lost confidence in its repair history and future value. My complaint is not that storm damage occurred. My complaint is about how Hollard managed the claim...sending my car to a non approved dealer ME informing them after damaged repair that their chosen was NOT kia approved and no ownership of their mistake. I have received no apology, call or *** explaining how and why this happened! If there was no damage after i would have drivrn a car with NO WARRANTY as they did not care who thry used for cosmetic damage to my new car!! I expected my insurer to ensure that my brand-new vehicle was repaired correctly, particularly while it was still under manufacturer warranty. Instead, I have had to deal with a second repairer, substantial additional repairs, concerns regarding the manufacturer's requirements, potential impact on trade-in value and considerable stress and inconvenience. This experience has left me questioning what exactly I am paying my insurance premiums for if I am ultimately left dealing with the financial consequences of an inappropriate repair process and poor workmanship. Hollard NEEDS to take responsibility for the consequences of their non adhearance to their own requirements, now the full repair process, not simply the original storm damage. I expect Hollard to address the impact this has had on my vehicle's warranty position, manufacturer repair history and potential trade-in/resale value, and provide a fair resolution for the financial prejudice and inconvenience I have suffered.