Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hollard Insurance delivers a sharply divided experience. Named consultants and adjusters earn consistent praise for empathy and ownership, lifting Agent Quality & Customer Care (4.4). Repair & Service Provider Quality (3.2) sits mid range, while Claims Handling & Resolution (2.7), Communication & Responsiveness (2.6) and Pricing, Premiums & Transparency (2.1) show recurring frustration with rejections, silence on follow ups and unexpected excesses.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name individuals such as Carline Fell, Clare, Virginia Rasodi, Nadene Buys and the Equipage team, describing empathy, patience and clear explanations. A recurring theme is that named staff turn stressful losses into manageable, well supported experiences.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 32m
TrustIndex
7.5
Ranking
#23
in Home Insurance
Reply Time
1h 5m
NPS Score
12
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 32m
Oct '25 - Sep '26
Frequently Asked Questions About Hollard Insurance
What do customers say about Hollard Insurance?
Based on recent customer reviews, Hollard Insurance delivers a sharply divided experience. Named consultants and adjusters earn consistent praise for empathy and ownership, lifting Agent Quality & Customer Care (4.4). Repair & Service Provider Quality (3.2) sits mid range, while Claims Handling & Resolution (2.7), Communication & Responsiveness (2.6) and Pricing, Premiums & Transparency (2.1) show recurring frustration with rejections, silence on follow ups and unexpected excesses.
What is Hollard Insurance's biggest strength?
Hollard Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently name individuals such as Carline Fell, Clare, Virginia Rasodi, Nadene Buys and the Equipage team, describing empathy, patience and clear explanations. A recurring theme is that named staff turn stressful losses into manageable, well supported experiences.
What are the most common complaints about Hollard Insurance?
The most common complaint about Hollard Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers repeatedly describe unanswered emails, dropped calls and being passed between multiple representatives with nobody owning the claim. Positive counterexamples exist where complaints staff take ownership, but most negative reviews centre on chasing feedback themselves.
How does Hollard Insurance compare to other Car Insurance companies?
Hollard Insurance scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.6); their weakest is Communication (2.5). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Hollard Insurance trustworthy?
Hollard Insurance has a TrustIndex of 7.5 out of 10 on Hellopeter, based on 228 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 32 min. Hellopeter has tracked Hollard Insurance across 3,516 total reviews. How is the TrustIndex calculated? →
Recent reviews (228)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2011
No Communication
Have emailed Ntshepuoa Makgale • Ntshepuoa@hollard 3 times since 4 September 2026 requesting an update on CLAIM NO - PTACLCN*** - DE KLERK MVA and no reply I also CC her the claims department Thembisile Mnisi and also no response
1 reviews | Active since Oct 2011
No Communication
Have emailed Ntshepuoa Makgale • Ntshepuoa@hollard 3 times since 4 September 2026 requesting an update on CLAIM NO - PTACLCN*** - DE KLERK MVA and no reply I also CC her the claims department Thembisile Mnisi and also no response
1 reviews | Active since Jul 2019
Worst customer service!Stay away from Cell C and Hollard insurance.
Hollard rejected my claim (HOL-371741-08 26) due to policy Usage Clause violations (no usage in 30 days prior to event).This was a whole lot of their bull**** excuses.My phone was used from day one until I claimed due to it got damaged. CELL C are the biggest ****mers and their insurance Hollard are the just as pathetic. After a 20 year contract holder with Cell c I would never ever renew any of my contacts.
1 reviews | Active since Jul 2019
Worst customer service!Stay away from Cell C and Hollard insurance.
Hollard rejected my claim (HOL-371741-08 26) due to policy Usage Clause violations (no usage in 30 days prior to event).This was a whole lot of their bull**** excuses.My phone was used from day one until I claimed due to it got damaged. CELL C are the biggest ****mers and their insurance Hollard are the just as pathetic. After a 20 year contract holder with Cell c I would never ever renew any of my contacts.
1 reviews | Active since Jun 2016
Disgusting Service
I am extremely disappointed with the manner in which my device insurance claim has been handled. I submitted my claim on 11 August 2026, yet more than a month later I am still being told that the matter is "under review." During this entire period, I have not received a single call or meaningful update from either the insurer or the underwriter regarding the progress of my claim. When I contacted the call centre today seeking answers, I was simply advised that the claim remains under review. No one was able to explain the reason for the delay, what investigations are outstanding, or when I can expect the claim to be finalised. What makes this situation even more frustrating is that I receive multiple calls daily from Cell C representatives attempting to sell me new devices and other products. It seems that Cell C has no difficulty contacting me for sales purposes, yet no one can contact me to provide an update on a claim that has been pending since 11 August 2026. To make matters worse, when I initially reported the incident and requested that my device be blocked, I was informed that my device could not be located on the system. This is difficult to understand considering that Cell C had no issue locating my account to debit my monthly handset instalments and insurance premiums. I have never missed a payment since the inception of the policy. The delays and lack of communication have caused me considerable inconvenience and financial prejudice, as I have been forced to purchase a replacement device using my own funds while waiting for my claim to be assessed. I am also concerned about the apparent lack of accountability regarding my claim. When I asked who was handling the matter, I was informed by an agent named Neo that she did not know. On a previous call, I was assisted by a trainee who was likewise unable to provide any meaningful information regarding the status of my claim. This does not inspire confidence that my claim is being actively managed. As a paying policyholder, I expected my claim to be assessed within a reasonable timeframe and to be kept informed throughout the process. Instead, I have experienced delays, poor communication, and a lack of ownership of the matter. In my view, this falls short of the principles of Treating Customers Fairly (TCF), particularly the expectation that customers receive clear, timely, and appropriate communication. I would like Cell C, the insurer, and the underwriter to urgently provide: A detailed explanation for the delay in assessing my claim. Confirmation of the current status of the claim. Information regarding any outstanding requirements, if applicable. Details of the person or department responsible for handling the matter. A clear timeframe for when I can expect a final decision. I have been patient, but my patience has now been exhausted. If this matter is not urgently addressed, I will have no option but to escalate my complaint to the relevant regulatory and dispute resolution bodies for further intervention.
1 reviews | Active since Jun 2016
Disgusting Service
I am extremely disappointed with the manner in which my device insurance claim has been handled. I submitted my claim on 11 August 2026, yet more than a month later I am still being told that the matter is "under review." During this entire period, I have not received a single call or meaningful update from either the insurer or the underwriter regarding the progress of my claim. When I contacted the call centre today seeking answers, I was simply advised that the claim remains under review. No one was able to explain the reason for the delay, what investigations are outstanding, or when I can expect the claim to be finalised. What makes this situation even more frustrating is that I receive multiple calls daily from Cell C representatives attempting to sell me new devices and other products. It seems that Cell C has no difficulty contacting me for sales purposes, yet no one can contact me to provide an update on a claim that has been pending since 11 August 2026. To make matters worse, when I initially reported the incident and requested that my device be blocked, I was informed that my device could not be located on the system. This is difficult to understand considering that Cell C had no issue locating my account to debit my monthly handset instalments and insurance premiums. I have never missed a payment since the inception of the policy. The delays and lack of communication have caused me considerable inconvenience and financial prejudice, as I have been forced to purchase a replacement device using my own funds while waiting for my claim to be assessed. I am also concerned about the apparent lack of accountability regarding my claim. When I asked who was handling the matter, I was informed by an agent named Neo that she did not know. On a previous call, I was assisted by a trainee who was likewise unable to provide any meaningful information regarding the status of my claim. This does not inspire confidence that my claim is being actively managed. As a paying policyholder, I expected my claim to be assessed within a reasonable timeframe and to be kept informed throughout the process. Instead, I have experienced delays, poor communication, and a lack of ownership of the matter. In my view, this falls short of the principles of Treating Customers Fairly (TCF), particularly the expectation that customers receive clear, timely, and appropriate communication. I would like Cell C, the insurer, and the underwriter to urgently provide: A detailed explanation for the delay in assessing my claim. Confirmation of the current status of the claim. Information regarding any outstanding requirements, if applicable. Details of the person or department responsible for handling the matter. A clear timeframe for when I can expect a final decision. I have been patient, but my patience has now been exhausted. If this matter is not urgently addressed, I will have no option but to escalate my complaint to the relevant regulatory and dispute resolution bodies for further intervention.
1 reviews | Active since Mar 2024
Very happy with service
Very happy with service. Reasonable priced. No hassle with claims
1 reviews | Active since Mar 2024
Very happy with service
Very happy with service. Reasonable priced. No hassle with claims
1 reviews | Active since Jun 2020
Great Service
Having insured my horses with Hollard Equipage for many years I can say with confidence that I would not consider another Equine insurance company. Claims are dealt with promptly and professionally each time.
1 reviews | Active since Jun 2020
Great Service
Having insured my horses with Hollard Equipage for many years I can say with confidence that I would not consider another Equine insurance company. Claims are dealt with promptly and professionally each time.
1 reviews | Active since Apr 2017
Funeral claim
I am so annoyed and disappointed with Hollard funeral plan I logged a claim on the 7th and have the ref number wf_*** and yesterday they weren’t working, today I called and requested to speak to a team leader was told that a Tebogo will call me back and that hasn’t happened it’s been more than 48hours and claim hasn’t been finalised how am I suppose to continue with the burial what a ****ty company honestly people shouldn’t waste their time and take out covers with them very annoyed and disappointed they are ****ed up. Bull**** company honestly
1 reviews | Active since Apr 2017
Funeral claim
I am so annoyed and disappointed with Hollard funeral plan I logged a claim on the 7th and have the ref number wf_*** and yesterday they weren’t working, today I called and requested to speak to a team leader was told that a Tebogo will call me back and that hasn’t happened it’s been more than 48hours and claim hasn’t been finalised how am I suppose to continue with the burial what a ****ty company honestly people shouldn’t waste their time and take out covers with them very annoyed and disappointed they are ****ed up. Bull**** company honestly
1 reviews | Active since Aug 2026
Hollard Insurance BAD SERVICE
Very disappointing service RE: Final Determination Hol-364387-06 26 - Lai-Thom After getting my claim rejected from Hollard. I requested information from Hollard to provide with a licensed car forensic certification that the machine and license fee are valid from BMW Germany or SA this was request in serval emails to Hollard Insure Complaints *** and *** and Safeeya Mahomed. Alternate Dispute Resolution Specialist (OIA & NFO) |. I had to hire my own cash forensic cash analysis company to do a proper report using my specific vehicles make and model calculate the vehicles collusion reconstruction as we couldn't rely on Hollard's version of events. They mere re**** on speeding as the main cause which the doesn't tie up to my audited version of their report as my auditor's algorithm doesn't tie up to Hollard's version. Hollard's even Condict themselves with the rejection letter Vs their own Audit of events. Meaning that the collision would occur even circumstances. I even had to sign the POPI act after the collision; in future they should get their acts together and have POPI act in place post insuring a car.
1 reviews | Active since Aug 2026
Hollard Insurance BAD SERVICE
Very disappointing service RE: Final Determination Hol-364387-06 26 - Lai-Thom After getting my claim rejected from Hollard. I requested information from Hollard to provide with a licensed car forensic certification that the machine and license fee are valid from BMW Germany or SA this was request in serval emails to Hollard Insure Complaints *** and *** and Safeeya Mahomed. Alternate Dispute Resolution Specialist (OIA & NFO) |. I had to hire my own cash forensic cash analysis company to do a proper report using my specific vehicles make and model calculate the vehicles collusion reconstruction as we couldn't rely on Hollard's version of events. They mere re**** on speeding as the main cause which the doesn't tie up to my audited version of their report as my auditor's algorithm doesn't tie up to Hollard's version. Hollard's even Condict themselves with the rejection letter Vs their own Audit of events. Meaning that the collision would occur even circumstances. I even had to sign the POPI act after the collision; in future they should get their acts together and have POPI act in place post insuring a car.
1 reviews | Active since Jun 2009
Funeral Claim Dragged out and ignored
Hollard are ******* they quick to take your money but just let there be a death claim and a week later silence. You spend HOURS calling them and all you get is 2 to 3 days, it is now day 5!!!!. They claim their clients wellbeing is important to them, LIERS Dealing with a death is hard enough but trying to get a funeral policy paid out is FAR WORSE. Is this how Hollard makes it's money, people walk way from the funeral claims because they make it so impossible. First they can't even put the correct claim form on their website, when you follow up day and after day suddenly the WHOLE of Hollard is not available on the 10th September!!!!
1 reviews | Active since Jun 2009
Funeral Claim Dragged out and ignored
Hollard are ******* they quick to take your money but just let there be a death claim and a week later silence. You spend HOURS calling them and all you get is 2 to 3 days, it is now day 5!!!!. They claim their clients wellbeing is important to them, LIERS Dealing with a death is hard enough but trying to get a funeral policy paid out is FAR WORSE. Is this how Hollard makes it's money, people walk way from the funeral claims because they make it so impossible. First they can't even put the correct claim form on their website, when you follow up day and after day suddenly the WHOLE of Hollard is not available on the 10th September!!!!