The worst customer service and experience ever

My wif I we off for two weeks after speaking to one of Hoffmanict's helpdesk lady. She assured me that she has made arrangements to load my balance owing to the new prep paid mode and will get a 14 day free wifi trial. I received the 14 day trial but thereafter my Wi-Fi was offline for 2 weeks. I then called the Monday and spoke to another lady and she told me to buy a prepaid voucher and take a screen shot and send it to her so she can load it for me, it never happened and resulted in my wifi being off another whole week I then went to telkom the wekend to investigate and they assisted me Gave me a new B number and I had to buy a new prepaid voucher. This HoffmanICTt is the worst to ever be dealing with No sence of customer services, no communication none whatsoever they suck .