MH
Matthew H
1 reviews | Active since May 2020
14 Mar 2026, 18:06
If you have another option, I recommend you take it.
They have a great account management system but that's pretty much where the good things end. Very poor line quality, constant network drops if it rains or is super windy the fibre line, which should be unaffected by weather, loses connection. I've opened tickets and had them closed without any action. I've been patient and tried to use them but I am on my last straw. There is also a clause where if you cancel within the first 6 months you have to pay them for them anyway.
It works some of the time is all I can say. If you have no other option for fibre and LTE is too expensive then sure go with them. But as soon as another option is available I'm taking it.
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Matthew H's updateReviewer Update
14 Mar 2026, 20:14 UPDATE – 14 March 2026
Shortly after posting this review I was contacted by the ISP and they indicated that a network fault affecting the complex had been repaired.
However, my original concern regarding line stability remains. While connected directly to the router via Ethernet, I still experience packet loss which affects real-time applications. During work calls on Microsoft Teams, audio can become robotic and calls occasionally drop.
I am currently monitoring the connection stability and will update this review if the service remains consistently stable. At present, simple diagnostics show an average of approximately 4% packet loss when testing connectivity to Cloudflare (1.1.1.1).
Shortly after posting this review I was contacted by the ISP and they indicated that a network fault affecting the complex had been repaired.
However, my original concern regarding line stability remains. While connected directly to the router via Ethernet, I still experience packet loss which affects real-time applications. During work calls on Microsoft Teams, audio can become robotic and calls occasionally drop.
I am currently monitoring the connection stability and will update this review if the service remains consistently stable. At present, simple diagnostics show an average of approximately 4% packet loss when testing connectivity to Cloudflare (1.1.1.1).
MH
Matthew H's update14 Mar 2026, 20:14
Reviewer Update
UPDATE – 14 March 2026
Shortly after posting this review I was contacted by the ISP and they indicated that a network fault affecting the complex had been repaired.
However, my original concern regarding line stability remains. While connected directly to the router via Ethernet, I still experience packet loss which affects real-time applications. During work calls on Microsoft Teams, audio can become robotic and calls occasionally drop.
I am currently monitoring the connection stability and will update this review if the service remains consistently stable. At present, simple diagnostics show an average of approximately 4% packet loss when testing connectivity to Cloudflare (1.1.1.1).
Shortly after posting this review I was contacted by the ISP and they indicated that a network fault affecting the complex had been repaired.
However, my original concern regarding line stability remains. While connected directly to the router via Ethernet, I still experience packet loss which affects real-time applications. During work calls on Microsoft Teams, audio can become robotic and calls occasionally drop.
I am currently monitoring the connection stability and will update this review if the service remains consistently stable. At present, simple diagnostics show an average of approximately 4% packet loss when testing connectivity to Cloudflare (1.1.1.1).