CG
Coenraad G
1 reviews | Active since Apr 2019
06 Aug 2019, 14:40
Hightech Fibre low tech service
Hitechfibre is a small IT company with the worst service on the entire south africa. They have no support and leave it to their clients to report a fault before they action anything. I have asked for a recon on my account in order to challenge the package i have. THis is now been over a month and haven't seen or heard anything beside that their accounts lady left them. I would not recommend using this service provider as they dont provide a service. So many times did i have to notify them of the speed and buffering of downloads. Not worth the stress.
Helpful (0)
Replies (8)0
Replies (8)
Hitechfibre's replyOfficial
06 Aug 2019, 15:25Good day
The lady did not left us there are other reasons why she is not working for us and that's one of the reasons
Please send email or give us a call on our office number
Kind regards
Hitech team
The lady did not left us there are other reasons why she is not working for us and that's one of the reasons
Please send email or give us a call on our office number
Kind regards
Hitech team
Hitechfibre's reply06 Aug 2019, 15:25
Official
Good day
The lady did not left us there are other reasons why she is not working for us and that's one of the reasons
Please send email or give us a call on our office number
Kind regards
Hitech team
The lady did not left us there are other reasons why she is not working for us and that's one of the reasons
Please send email or give us a call on our office number
Kind regards
Hitech team
Hitechfibre's replyOfficial
06 Aug 2019, 15:26Our office details are
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Or contact details
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Or contact details
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Hitechfibre's reply06 Aug 2019, 15:26
Official
Our office details are
***
Or contact details
***
***
Or contact details
***
Hitechfibre's replyOfficial
06 Aug 2019, 15:29We have send all the info to head of our it as all the time that have visit the unit that found that all the speeds test good
Please send us all your test to the info above as on the account it also show that there are only a 10mbit line and its mostly used to the max
Kindly leave details
Please send us all your test to the info above as on the account it also show that there are only a 10mbit line and its mostly used to the max
Kindly leave details
Hitechfibre's reply06 Aug 2019, 15:29
Official
We have send all the info to head of our it as all the time that have visit the unit that found that all the speeds test good
Please send us all your test to the info above as on the account it also show that there are only a 10mbit line and its mostly used to the max
Kindly leave details
Please send us all your test to the info above as on the account it also show that there are only a 10mbit line and its mostly used to the max
Kindly leave details
Hitechfibre's replyOfficial
06 Aug 2019, 15:48Good day
Our office have made contact with you but you do not want us to come out to test the line as there are nothing wrong please let us know if you will like us to help you finding the problem
Our office have made contact with you but you do not want us to come out to test the line as there are nothing wrong please let us know if you will like us to help you finding the problem
Hitechfibre's reply06 Aug 2019, 15:48
Official
Good day
Our office have made contact with you but you do not want us to come out to test the line as there are nothing wrong please let us know if you will like us to help you finding the problem
Our office have made contact with you but you do not want us to come out to test the line as there are nothing wrong please let us know if you will like us to help you finding the problem
Hitechfibre's replyOfficial
06 Aug 2019, 15:59currently using full line speed
Please note that there is nothing wrong with the line speed or internet
some device in your house is using your full speed
we did try sending someone but there was said we are not welcome
Please note that there is nothing wrong with the line speed or internet
some device in your house is using your full speed
we did try sending someone but there was said we are not welcome
Hitechfibre's reply06 Aug 2019, 15:59
Official
currently using full line speed
Please note that there is nothing wrong with the line speed or internet
some device in your house is using your full speed
we did try sending someone but there was said we are not welcome
Please note that there is nothing wrong with the line speed or internet
some device in your house is using your full speed
we did try sending someone but there was said we are not welcome
Hitechfibre's replyOfficial
06 Aug 2019, 16:00https://imgs.info/i/vfIr5
Hitechfibre's reply06 Aug 2019, 16:00
Official
https://imgs.info/i/vfIr5
CG
Coenraad G's updateReviewer Update
06 Aug 2019, 16:17IT is surprisingly interesting to see the response of a company once they are exposed here. Please dont underestimate my intellect by suggestion. Your service is substandard and by trying to justify your shortcoming with excuses reflects my sentiments. Thomas go and look at your mobile phone (while you were galavanting overseas) and see the timeline when sms's was sent to you about "No Internet". So trying to send people to my apartment now is not going to solve the problem. I dont have one now!!!!!!!!!!!!!!!!!!!!!!!! Further to this conversation!!! i asked for a statement of account, not a technician to go and test my service. I did a line test now and could only manage 4.20 download and 3,48 upload. So whatever system you're using to monitor speeds are in accurate.
Besides i didn't sign up to keep an archive of speed test in order to support issues at a later stage. Bottom line is :
1. Your service isn't in line with the offer of 10Mbps.
2. Your line speed is a challenge late in the evening.
3. I am not here to collect history on speeds and connection. I am not a statistician.
4. Hightech Fibre is not rendering a service as they advertise and people need to know this.
Besides i didn't sign up to keep an archive of speed test in order to support issues at a later stage. Bottom line is :
1. Your service isn't in line with the offer of 10Mbps.
2. Your line speed is a challenge late in the evening.
3. I am not here to collect history on speeds and connection. I am not a statistician.
4. Hightech Fibre is not rendering a service as they advertise and people need to know this.
CG
Coenraad G's update06 Aug 2019, 16:17
Reviewer Update
IT is surprisingly interesting to see the response of a company once they are exposed here. Please dont underestimate my intellect by suggestion. Your service is substandard and by trying to justify your shortcoming with excuses reflects my sentiments. Thomas go and look at your mobile phone (while you were galavanting overseas) and see the timeline when sms's was sent to you about "No Internet". So trying to send people to my apartment now is not going to solve the problem. I dont have one now!!!!!!!!!!!!!!!!!!!!!!!! Further to this conversation!!! i asked for a statement of account, not a technician to go and test my service. I did a line test now and could only manage 4.20 download and 3,48 upload. So whatever system you're using to monitor speeds are in accurate.
Besides i didn't sign up to keep an archive of speed test in order to support issues at a later stage. Bottom line is :
1. Your service isn't in line with the offer of 10Mbps.
2. Your line speed is a challenge late in the evening.
3. I am not here to collect history on speeds and connection. I am not a statistician.
4. Hightech Fibre is not rendering a service as they advertise and people need to know this.
Besides i didn't sign up to keep an archive of speed test in order to support issues at a later stage. Bottom line is :
1. Your service isn't in line with the offer of 10Mbps.
2. Your line speed is a challenge late in the evening.
3. I am not here to collect history on speeds and connection. I am not a statistician.
4. Hightech Fibre is not rendering a service as they advertise and people need to know this.
Hitechfibre's replyOfficial
06 Aug 2019, 16:27Hi Sir
Thomas are not in the office he does not have any signal so that's why you do not get any response
please do log a ticket directly with the office and not to anyone's cellphone numbers
as they are not always reading there messages as its there personal numbers
or log ticket on our website
Thomas are not in the office he does not have any signal so that's why you do not get any response
please do log a ticket directly with the office and not to anyone's cellphone numbers
as they are not always reading there messages as its there personal numbers
or log ticket on our website
Hitechfibre's reply06 Aug 2019, 16:27
Official
Hi Sir
Thomas are not in the office he does not have any signal so that's why you do not get any response
please do log a ticket directly with the office and not to anyone's cellphone numbers
as they are not always reading there messages as its there personal numbers
or log ticket on our website
Thomas are not in the office he does not have any signal so that's why you do not get any response
please do log a ticket directly with the office and not to anyone's cellphone numbers
as they are not always reading there messages as its there personal numbers
or log ticket on our website