Hisense

Based on recent customer reviews, Hisense presents a sharply divided picture. Customers consistently praise the call centre and named agents for courteous, fast handling of queries, and many describe fridges, TVs and washing machines that perform well for years. A recurring theme, however, is after sales friction: warranty claims declined over cracks or pests, repeat repairs that never resolve the fault, and spare parts that never arrive.

Hisense's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Communication. The call centre is the brand's strongest asset. Customers repeatedly name agents such as Violet, Lebo, Maureen and Tidimalo for patient, knowledgeable help, quick job logging and follow up calls, though email channels and promised callbacks often go silent.

The most common complaint about Hisense, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Performance. While long serving fridges and TVs draw genuine praise, a recurring theme is early failure: dishwasher racks rusting within months, TV panels developing lines or internal cracks, and washing machines that will not spin or drain.

Hisense scores 2.4 out of 5 on Hellopeter's AI analysis of service quality in Phones & Computers, compared to the Phones & Computers industry average of 2.5. Their strongest theme is Customer Service (3.2); their weakest is Orders & Delivery (1.8). The top AI-rated Phones & Computers business on Hellopeter is Super Communications (4.4). How is the AI Score calculated? →

Hisense has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 880 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 22 hours 34 min. Hellopeter has tracked Hisense across 3,923 total reviews. How is the TrustIndex calculated? →