Based on recent customer reviews, Hippo.co.za is drawing consistent criticism from South African consumers. The dominant complaint is the volume of unsolicited insurance and tracker sales calls received after submitting details online, with many citing POPIA concerns. Customers also report quoted premiums rising sharply once insurers call back, unanswered emails from medical aid and gap cover advisors, missing membership certificates, and debit orders processed without authorisation. A single reviewer praised an advisor by name for knowledgeable, friendly medical aid guidance, showing service quality depends heavily on the individual consultant handling the case.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 44m
TrustIndex
2.4
Ranking
#87
in Insurance
Reply Time
15h 44m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 44m
Nov '25 - Oct '26
Frequently Asked Questions About Hippo.co.za
What do customers say about Hippo.co.za?
Based on recent customer reviews, Hippo.co.za is drawing consistent criticism from South African consumers. The dominant complaint is the volume of unsolicited insurance and tracker sales calls received after submitting details online, with many citing POPIA concerns. Customers also report quoted premiums rising sharply once insurers call back, unanswered emails from medical aid and gap cover advisors, missing membership certificates, and debit orders processed without authorisation. A single reviewer praised an advisor by name for knowledgeable, friendly medical aid guidance, showing service quality depends heavily on the individual consultant handling the case.
Is Hippo.co.za trustworthy?
Hippo.co.za has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 35 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 44 min. Hellopeter has tracked Hippo.co.za across 764 total reviews. How is the TrustIndex calculated? →
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2015
Leaked contact details to telemarketers and ********
I was looking for the best deal for car insurance and my contact details have been leaked or sold? I now get 10 to 20 unsolicited calls per day. Thanks Hippo....
1 reviews | Active since Mar 2013
Hippo cannot Quote me, is it my fault or are systems down?
It is unfortunate that Hippo claims to offer 8 to 10 quotes minutes for medical aid and cars and this the second time in a short period where the systems were likely down and it comes back with a misleading and possibly inflammatory response "We searched all our partners, but couldn't find a suitable offer for you right now" for both medical aid and car. They still managed to do a credit check (i received a notification from the bureau) so is the system down or am I an unacceptable risk to you partners. Though I recently received direct quotes from momentum and old mutual, must i be concerned ?
1 reviews | Active since Mar 2013
Hippo cannot Quote me, is it my fault or are systems down?
It is unfortunate that Hippo claims to offer 8 to 10 quotes minutes for medical aid and cars and this the second time in a short period where the systems were likely down and it comes back with a misleading and possibly inflammatory response "We searched all our partners, but couldn't find a suitable offer for you right now" for both medical aid and car. They still managed to do a credit check (i received a notification from the bureau) so is the system down or am I an unacceptable risk to you partners. Though I recently received direct quotes from momentum and old mutual, must i be concerned ?
1 reviews | Active since Sept 2026
Duplicate debit for the same service. Again! 2nd time in a row
I got debited twice again!!! For the same service! How can I broker create two accounts for the same person for medical aid under the same service provider!!! It happened last month! This is ridiculous. I have to fight every time because they cannot do a simple job and can't detect problems. Use them to search for deals. But their people can't do their job.
1 reviews | Active since Sept 2026
Duplicate debit for the same service. Again! 2nd time in a row
I got debited twice again!!! For the same service! How can I broker create two accounts for the same person for medical aid under the same service provider!!! It happened last month! This is ridiculous. I have to fight every time because they cannot do a simple job and can't detect problems. Use them to search for deals. But their people can't do their job.
1 reviews | Active since Sept 2026
Stay away from them as a broker.
I used Hippo to find the cheapest medical aid. I then used Hippo to sign up with a new medical aid. Two accounts were created. Not sure how they managed to create duplicate accounts for me. And then I was debited twice. ********** service. They made the errors - and it has (and still is) costing me so much money. I am still constantly following up with them to get MY money back as they are *********** and cannot do their job. Waste of MY precious time and money.
1 reviews | Active since Sept 2026
Stay away from them as a broker.
I used Hippo to find the cheapest medical aid. I then used Hippo to sign up with a new medical aid. Two accounts were created. Not sure how they managed to create duplicate accounts for me. And then I was debited twice. ********** service. They made the errors - and it has (and still is) costing me so much money. I am still constantly following up with them to get MY money back as they are *********** and cannot do their job. Waste of MY precious time and money.
1 reviews | Active since Aug 2026
Never stops contacting
One of the most frustrating companies I have ever dealt with. I compared different Fibre optic options over month ago using this service. I did not end up taking any of the options due to a lack of fibre infrastructure installed. I since then have been called every single day by these Hippo sales people. Multiple times a day. Even after blocking the number I still get notifications that they tried calling. I would advise people to not use their service as they will never stop contacting you if you do. For fibre/internet comparisons I would suggest fibrecompare.co.za
1 reviews | Active since Aug 2026
Never stops contacting
One of the most frustrating companies I have ever dealt with. I compared different Fibre optic options over month ago using this service. I did not end up taking any of the options due to a lack of fibre infrastructure installed. I since then have been called every single day by these Hippo sales people. Multiple times a day. Even after blocking the number I still get notifications that they tried calling. I would advise people to not use their service as they will never stop contacting you if you do. For fibre/internet comparisons I would suggest fibrecompare.co.za
1 reviews | Active since Jan 2026
Hippo and Med Expense Gap cover TERRIBLE service!!
Hippo sold gap cover to me, telling me that any member of my family will be covered, but failed to inform me that if a member was added to the medical aid, it must be disclosed to the gap cover as well. Now the gap cover will not pay out my claim since my Wife was added after I joined the medical aid and gap cover. the medical aid and gap cover was sold to me as one package from Bonitas, however the gap cover is run by a independent broker and when you add a member to the medical aid they do not add them to the gap cover as well. This is unacceptable.
1 reviews | Active since Jan 2026
Hippo and Med Expense Gap cover TERRIBLE service!!
Hippo sold gap cover to me, telling me that any member of my family will be covered, but failed to inform me that if a member was added to the medical aid, it must be disclosed to the gap cover as well. Now the gap cover will not pay out my claim since my Wife was added after I joined the medical aid and gap cover. the medical aid and gap cover was sold to me as one package from Bonitas, however the gap cover is run by a independent broker and when you add a member to the medical aid they do not add them to the gap cover as well. This is unacceptable.
1 reviews | Active since Aug 2021
HIPPO Shocking Service, to say the least!
After spending a good few minutes on the phone with the consultant, as soon as I mentioned I had insurance, told him I would be happy to compare it with HIPPO for Auto & General etc., he proceeded to put the phone down on me! I will be posting this complaint on all Social Media Platforms, as well as all the insurance companies' websites that are listed with Hippo. Don't ever call me again!
1 reviews | Active since Aug 2021
HIPPO Shocking Service, to say the least!
After spending a good few minutes on the phone with the consultant, as soon as I mentioned I had insurance, told him I would be happy to compare it with HIPPO for Auto & General etc., he proceeded to put the phone down on me! I will be posting this complaint on all Social Media Platforms, as well as all the insurance companies' websites that are listed with Hippo. Don't ever call me again!