************ business conduct!! Mafikeng client

Herotel has become the worst!! I got an email on Friday that I owe an overdue amount that I’ve never been informed of. I sent a query via email and I got no response. I phoned their landline on Saturday and held on for the longest time before being disconnected for no reason. I received another email and sms on Sunday night that my account is about to be suspended because I have not paid the overdue amount that I still I knew nothing about. I paid anyway thinking the issue can be resolved on Monday morning and the extra amount I’d just paid would be properly allocated for the next month. Monday morning I receive an sms that my account has been suspended!!! What the flip?! No explanation, no other communication, nothing!! I contact their call centre and again hold for a long time, with that automated voice announcing that I am getting closer to being the first caller in line, yet as soon as I am caller #3 the line goes dead. This is not the first time that Herotel has billed me incorrectly and disconnected my services. I believe they have a problem with their billing system and are just trying to make money from clients!!! Very ************ business conduct!