****tiest ISP in South Africa

I dont think i have experienced such **** service from an ISP before. Not only is it close to impossible to communicate with customer services, but when i do eventually get through, im either transferred constantly to different departments, at which time i get "im not sure" as an answer to a very simple question. So that useless route i tried the WhatsApp option. My question simple: "current Herotel customer, would like to switch to prepaid". What was the answer that i received? "There is no prepaid in your area" then gave me an incorrect address and immediately closed the chat. How does employees not know the basics of 1.) Proper customer service. And 2.) an employee of a company is supposed to know the product they are working with!!! Is there not sufficient employee training? Someone I am close to was an employee at Herotel, was retrenched as the company "did not have enough money to keep many employees on board". These people met deadlines and increased the company revenue. But the *********** *****s stay with the company, give **** answers, yet still get paid for showing up and at the end, i had exhausted all options for assistance, and still did not get a decent, informative answer, The wifi strength is constantly dropping, and fluctuates daily, there is never proper communication.