Terrible Client Service

After a lightning storm we experienced issues with our main and sub router. We reported it to Herotel. It took their scheduling team 2-3 days to advice on when a site visit will be done, which we understood after the storm. Upon arrival they replaced the main router, we asked for the line to be extended to the PlayStation. Upon receipt of the call out invoice we advised them that we still have connecting issues. There is no 5G line available as previously and the cabling that was extended to the PlayStation is hanging loose from the wall - terrible installation. I advised them that I will pay the Call out Invoice once my service is in working order and the installation of the cabling have been corrected. I called in again with regards to the connection issue, I sent about 4-5 email there after advising that I still don't have full service. This morning they suspended my ON and OFF again services because I did not pay the call out invoice - Yet my service is not fully functional, and the cable is falling of the wall - I had to send them pictures of my Internet indicating no 5G and no service and I had to send photos of the loose cabling. They advised they will send someone out, and I do not have to pay for this call out, but I have to pay for the call out of 3 March 2024, before suspension will be lifted. My monthly usage fee was fully paid on the 1st of March 2024, a service fee seperate from additional services to be rendered. Herotell is forcing me to pay for a call out service yet I have no full functioning service from the first call out. Just flabbergasted on how this is fair treatment to a customer in terms of services rendering. Please pay for a service even though the issue was never cleared. If I never informed them of issues I would understand, but I have a paper trail of communication to them. Super disappointed.