Somewhat ok ISP, neither here nor there.

To start off with, their sales and account staff are actually competent and I haven't run into any weirdness with regards to billing as of yet. Every issue we've queried thus far has been resolved to some degree in that department. Internet-wise their fiber backbone is somewhat more stable that some wireless ISPs I've had in the past as I haven't experienced many outages or intermittent timeouts as of yet.

The reason for my rating is that their wireless service has a standard of latency and jitter that compares pretty similarly to LTE. I'm not sure exactly why, but the line maxes out under extremely brief period of bandwidth use. This is something I've tested on two different PC motherboards as well as my laptop. There isn't really any means of you controlling it. Your connection kinda just maxes out randomly as different apps send and receive packets, and latency is thus quite ********** and rather inconsistent. This makes it virtually impossible to game on Herotel's wireless (less possible than in comparison to LTE even).

From a pure technical standpoint their wireless is good enough for the average user who needs to attend online classes/meetings (some drops in signal), do browsing, watch YT/Netflix, and do other non-latency-dependent tasks. That's about it. They're somewhat okay as an ISP, but if you game then definitely don't even attempt to sign with them.