Poor service extended repair time

We have experienced an internet outage from 07/03/2025 and until 12/03/2025 the issue has not been resolved. it seems technicians cut our fibre line by mistake on the 07/03/2025. The outage is due to no cause of our own. We are a business and rely heavy on an internet connection as we have VOIP telephones so we have no telephone lines and no internet connection.

Technicians has been busy 2 days with the repair and failed to complete the repairs.