Poor interactions

So it has been nearly 2 months since Herotel conducted a survey in our area in Worcester and then started to plant poles at certain points. So far no-one is able to tell us how far the process is to supply Fibre to us or if it will happen at all. Looks like this venture is dead in the water as it is obvious there is no communication or interaction with potential customers. If this is how customer service is going to be then I am glad it happened now and not when we had issues with connections etc.