Poor Customer Service, No Communication and No Fibre installation being done.

Herotel Barberton/Mbombela gave me poor service delivery. They installed fibre in 2021 in our area. So while they were busy installing the Fibre poles, they didn’t install any in our complex, and they said it’s the reason being that we don’t have a body corporate, so we are letting them that all the houses in the PeaceValley complex are private household and we do not have a body corporate, they said we should rather at least formulate one and we did. We wrote our names and the people in the complex gave consent that Fibre post can be installed in the complex because no one had a problem with getting Fibre in the complex. We tried making contact with the head office in Mbombela. But they also didn’t do anything to help us. They just kept on saying they will update us they are still doing planning on the fibre pole installing for Peacevalley. Earlier this year i went to the barberton branch to do a follow up, and they made me re-do the whole process of writing down names of all the households the are giving consent for fibre pole installation in the complex, and I did all that and they just went quiet. I cannot believe as a customer i am the one begging Herotel to install fibre in my household whilst i will be the one paying them the monthly premium. I don’t know what do to anymore or who else to contact. I hope writing this review here will show direction