Off to a bad start

I completed a debit order mandate electronically and was then told I also need to do it on a hard copy document, which I did.

After the first month, my service is suspended due to non-payment. I phoned and email them, forwarded the debit order mandate and it is like talking to a brick wall. No apology for inconvenience, nothing. Just "pay your account with EFT and this is not my problem".

Not the way to go to ensure sustained business. I am not impressed.