HEROTEL MANAGEMENT ****BAGS

Herotel (Pty) Ltd - Invoice BBINV*** (HEROTEL TSHWANE)

I have experienced connections problems with Herotel (Bronberg Connect) recently resulting I have being disconnected from the network for 5 days explicitly due to a technical error on Herotel side.

It took them 5 day to get a Technician to my house to resolve said matter, probably the sole professional person in this business.

After completion of his job he gave me a written report on the matter, as well as requesting a credit on my account.

The credit request was confirmed by Herotel.

Yesterday I received the following email response back from Herotel:

"Please note that we received your query regarding credit for your account.

This has been denied from the management side."

I subsequently corresponded further with the business on this matter and received the following email in return from Nikita Jordaan, social media coordinator - Tshwane:

"The credit that was not approved worked out on R92.55, unfortunately, management does not approve any credit for less than R150.00."

In my view it amounts to blatant theft from customers refunds as any money due to a customer less than R150.00 will simply NOT be refunded as MANAGEMENT does not approve of such repayments.

South Africans, let not be FOOLED by Companies like Herotel in *****ing our hard earned money when they simply CANNOT provide a proper service to their client.

I WILL TERMINATE MY CONTRACT WITH HEROTEL TODAY AS THEY HAVE THE BELIEVE THEY ARE THE SOLE SERVICE PROVIDERS FOR WIFI IN TSHWANE - DO NOT SUPPORT A COMPANY LIKE THIS AS THEY ARE BLATANTLY DISHONEST IN THEIR DEALINGS WITH THEIR CLIENTS - KOBUS BOSCH, ***