Herotel Lacking a Hero

I have had no wifi for 3 days. I have logged this more than once with their support team, I have called them and I have FB messaged them. There has been almost no communication, other than an email saying that their service has been restored, for me, it has not. I have sent them my phone number about 10 times, but no one has called me to update what is going on. I am trying to work from home, which is impossible without wifi and I have live morning classes to attend, which I cannot do. The way a company handles complaints or deals with issues says a lot about them, the lack of communication here has been absolutely shocking. I'm willing to bet that I get a bill for the whole month to. I DO NOT recommend Herotel / Sonic!