Herotel klerksdorp needs help

Herotel klerksdorp is heading down a very steep and bumpy road they lack the ability to communicate and follow up with customers, when you go to their offices and wait to speak to accounts department it could take you up to 45min and or longer depending on how long their private calls and smoke breaks will take. A problem that could have and eventually was resolved in a day took a month and another visit to their klerksdorp branch