HEROTEL INSTILLATION BASED ON RACE!!! NO CHANGE IN VENTERSDORP!!

So I've app**** for herotel a few weeks ago and was told that it will take 2-3 weeks for installation to take place, we are based in Ventersdorp so just 5 minutes away from herotel,okay so a week ago we recieved a call that the technicians will come do the installation on Monday the 28/10/2024 between 8am and 10am okay so we cleared our schedules and waited for them for them Not to show up no call to say they not coming like we called them later in the day and was told that the technician is sick so they won't be able to come, okay then on Tuesday the town had no electricity so that means they will be able to do installation on Wednesday hopefully, but no show no calls no updates like a big Nothing from herotel, on Thursday we went to the office and asked about the installation and was told that it will be today between 11am and 13pm, okay we again waited and when we ask what is going on we told that they will call us back, that has been twice already and we not getting any explanation as to what is going on whatsoever, mind you this is a very ****** town still and we actually feel that this kjnd of treatment may be because of our ethnicity because we know a few white people staying around us and they never had such treatment and it's quite shocking to them that we are treated this way, like it's sad that this day an age things in Ventersdorp still the same, and when one mentions race they jump so high excusing the fact that they are being ******,but black money is still good enough...