TL
Tumi L
1 reviews | Active since Mar 2020
16 May 2024, 08:42
Herotel complaint #*** still not resolved more than 6months later :(
Issue #*** remains unresolved more than 6 months later. I am on hold for a technician to resolve it and am not getting any help. Why am I not refunded for all the inconvenience I am experiencing? The last technician came in March, could not figure out the problem. Am still waiting for a return visit from the company to figure out what is wrong with my VOIP line. In the meantime I am being charged for services not provided! :(
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Replies (2)TL
Tumi L's updateReviewer Update
17 May 2024, 08:21I just contacted Herotel once again this morning regarding my long-standing issue that remains unresolved (#779327 and #***) and I was told the manager will call me back. Yesterday I was on hold until their phone just disconnected!! It has been more than six months, their technician inspected the phone, are aware that there is a problem, and admitted that they do not know what it is. I have rated this company (#***) and the little effort made has not resolved anything. Instead they continue to bill me for rental on my VOIP phones!!! This is outrageous and should be *******! I would like them to either fix the problem or refund me for their poor service delivery. I have three accounts with them, I think it is time to move elsewhere. Unfortunately in Mafikeng, we don’t have a lot of options. :(
TL
Tumi L's update17 May 2024, 08:21
Reviewer Update
I just contacted Herotel once again this morning regarding my long-standing issue that remains unresolved (#779327 and #***) and I was told the manager will call me back. Yesterday I was on hold until their phone just disconnected!! It has been more than six months, their technician inspected the phone, are aware that there is a problem, and admitted that they do not know what it is. I have rated this company (#***) and the little effort made has not resolved anything. Instead they continue to bill me for rental on my VOIP phones!!! This is outrageous and should be *******! I would like them to either fix the problem or refund me for their poor service delivery. I have three accounts with them, I think it is time to move elsewhere. Unfortunately in Mafikeng, we don’t have a lot of options. :(
TL
Tumi L's updateReviewer Update
17 May 2024, 11:17Fantastic!! I’ve just received an automated email response with a new reference number: *** for the same problem!!! Please recommend alternative service provider.
TL
Tumi L's update17 May 2024, 11:17
Reviewer Update
Fantastic!! I’ve just received an automated email response with a new reference number: *** for the same problem!!! Please recommend alternative service provider.