Herotel Cloud Karoo - Poor Client Service

Signed up with Herotel Cloud Karoo in Cradock on 28 December 2020. They were supposed to advise when installation of fibre would happen but alas no feedback from them. Today I have contacted their National Support branch in Cape Town to assist. The Cradock branch does not answer their phone, National support provided the contact details of the GM who is also not answering the phone.

How is it possible that you run a business but provide poor client service? It's concerning that nobody is answering their phones and that there is also no feedback at all.