Herotel cannot deliver

I app**** for fibre in Potchefstroom area. I am situated in an area which stipulates on the Herotel website that there is fibre coverage in my area. I submitted my application online and when they eventually decided to come and do the installation, the technicians discovered there is no fibre cable extended from the main pole where other houses in the area are getting there fibre from to the pole in my yard.

Days went by where I never heard anything from Herotel to inform me as to whether or not they will be doing an installation or not.

After a while I decided to cancel my contract due to the fact I am not getting any feedback.

After many emails and phone calls I was told that they will not be able to provide me with fibre, in an area that has coverage.

I will not recommend doing business with this company. Staff say they will phone you back or get somebody to phone you back, they never do.

I would have though that after a period where many companies have closed down and many others that were not able to conduct business due to restrictions, that some companies would actually step up and improve. It is shocking that some companies won't go out of their way to at least try and solve a problem.

In this case, Herotel is like a shop with products on their shelves that they are unable to sell. There is a demand, but they cannot supply. It's devastating to say the least.

They are only able to supply fibre to a small minority of people in my area.

Due to some people not wanting fibre or are not happy with the infrastructure layout in the area, other people need to suffer who do actually want the service.

I am not impressed. Disgusted to say the least.