HEROTEL BREEDENET SUCKS

WORST INTERNET SERVICE PROVIDER EVER! Seriously, around 20 years ago, the 56k dial-up modem connections that were available were more stable and faster than the "wireless internet" garbage you have to deal with from Herotel Breedenet. When it was previously just Breedenet a couple years ago, things were SO MUCH BETTER. The connections actually worked and things were stable. But when they got mixed up with Herotel (more like HeroHELL) things went sideways very quickly and have pretty much been going downhill ever since. There is not A SINGLE DAY where we do not have internet problems here in the karoo due to Herotel Breedenet's UTTER INCOMPETENCE. The connections are NEVER STABLE, and the speeds you get are ALWAYS far far far under what is advertised. Here, when you have a 2mbps line, you are LUCKY if your download speeds reach 200kbps, and even if you reached that speed by some stretch of the imagination it will only be for a moment. And this is when EVERY SINGLE other device using the same wireless connection is disabled or switched off. And no, Herotel, this is not due to your pathetic throttling given that this specific connection is a HeroGOLD package which states that there is a "no fair use policy" and that there is no soft cap limit.

Even after countless so-called repairs and tower maintenance being done, there is literally NO DIFFERENCE between the before and after. And when you phone, IF you are fortunate enough to get a hold of someone higher, you are treated like an insignificant ***** who knows nothing about nothing. Apparently a guy named Wilmond is the highest ranking person one can possibly get a hold of, and that is not saying much. He assures you that all is fine on their side, and that the problem simply has to be on your end. And somehow they can never figure out what is actually wrong, or how to rectify the issues at hand, yet the (not so) smart people think that they reserve the right to speak to you in a condescending tone whilst not really saying anything at all.

Would LOVE to know how they can be this USELESS and how it is even legal for the advertised speeds to be so much higher than what you actually get. Not to mention that in the karoo we pay R500 for a weak 2mbps line, whilst a 10mbps FIBER connection costs R500 in Worcester. Makes 0 sense. But then again, nothing regarding HEROHELL makes ANY sense whatsoever.

And as a fun fact, this is how LITERALLY EVERYONE IN TOWN who is unfortunate enough to have a Herotel Breedenet connection feels. Not just us. And we have said this many many times before, but no one seems to be listening. I doubt that they are capable of getting things sorted out, but hey, one can only HOPE! Maybe if they could stop taking on new customers in an area that already seems to be completely overloaded and get things functioning properly first it would be a start...