Herotel Breedenet poor response and service delivery for essential services in COVID pandemic.

I am part of a large radiology practice in the Winelands district servicing 4 hospitals. During the Covid pandemic remote teleradiology reporting became essential for service delivery. I asked Breedenet to install a Microwave link for internet faster than 15MBps at home (from where I do home reporting) until fiber becomes available (ETA at that time April 2020).

At the time of installation, I was informed that their Microwave towers do not have a sport for a faster connection as 10MBps. However, after the tower upgrade, I would be switched to 15MBps. The upgrade came and went. Multiple emails, as well as a personal visit to offices in Worcester (closed when I arrived "due to Covid everybody works from home"), turned out futile over the last 2-3 months.

Alas, an email this afternoon (which I sent to all possible email addresses of their staff that I could find!) stating that only a speed of 10MBps can be offered and ETA of fiber another 2 months...

I understand the difficult times for service delivery, but the lack of response/communication is disappointing!