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In the beginning of the month the 6th to be exact, i have send Koschcom/herotel a mail stating that i need to cancel my wifi as i cannot afford it with the extreme load shedding we are experiencing as i have to pay wifi that i use for maybe 2/3 hours of the day if i can if its not load shedding and i have to buy extra data. They immediately informed me that it doesn't matter if i wont be using the wifi service this month i will still be reliable for the monthly fee. according to them i have a monthly contract, that is fine, i then paid the monthly fee again. the next day i mailed them and asked can i please cancel this wifi, what is it they need from me. up untill today they have not rep****, because now they are going to loose a customer that have to pay almost double the amount for normal wifi where everyone around me have fibre, which i have been requesting for 2 years now. i will take this to the ombudsman as they are forcing you to pay the monthly fee even after you have requested for this to be cancelled. very quickly to mail you back and say your service will be suspended if you do not pay the monthly fee but when you mail them numerous times on to cancel they ignore you flat.