Dishonest business practice.

I was fine with Herotel LCOM. But then without any notice the Herotel company reassigned me to Herotel Cloud Karoo. I was made to reapply for a service that I already had. Since day one I've had nothing but bad experiences with Herotel Cloud Karoo. On day one they tried to ***** my hardware. I had my own existing wireless router already in use with Herotel LCOM. They tried to force me to sign a contract that states that the router is Herotel property. They explained that I, as a customer, only ever "rent" the router from them. So I bought a router (from them) and now they expect me to "rent" my own router from them. I fought it and they conceded. Days 2 through 5 the internet was up and down all the time. And now, on day 7, they have throttled me by 50% instead of the contracted 25%.

Herotel CloudKaroo is dishonest and their internet service is useless. I don't understand why I was moved from a service provider 90km away from my house to a service provider that is 170km from my house. It makes no sense.

I want to be moved back to Herotel LCOM's care.