Disappointed in service and quality.

Have to say, I am disappointed.

As a former employee of Herotel, I proudly, took a 50mb/s fibre internet package.

Not long after, I was struggling to watch a youtube video at 360p quality.

I thought maybe my phone, laptop and tv may be too much for a 50mb line, so I upgraded to a 75mb speed.

Now I regularly test the internet speed and sometimes it’s as low as 1,9mb/s and never goes faster than 30mb/s.

I logged a ticket to find out if something may be wrong and got no response. The issue remains unsolved, although I received a email saying the ‘assume’ the ticket was resolved.

And There is no clarity regarding the debit order.

I asked if everything is in order and the debit order is active, the response was ‘yes it is, all is good’ and now I got a message saying my account is overdue and will be suspended within 3 days.

What is going on?

I really hope it can be sorted out soon.

I remember Herotel being the best, wearing my work uniform proud!

Sadly I am struggling to keep a positive perspective for Herotel.