Bad fibre service

Herotel, a word I have come to HATE. When it was still just Lcom, I had no problem. Simce Herotel took over and we moved over to fibre I have wanted to pull out my hair numerous times. I have reported the problem too many times to count and all the technicians says is we will look into it!!! Well, either they don't or the xompany couldn't care two ****s. Every day, like clock work, at 16h00, the wifi starts buffering and buffering and buffering....... wether I am next to the router in the front of the house or tje one in the back of the house, it BUFFERS!!!!!! Give me Lcom back, because Herotel does not care about their customers and their technicians are the one in the firing line. Pity Frogfoot pulled out of Queenstown, I would have gone across in a flash. Fix this! I work damn hard for money, give me what I pay for!!!!